{"id":15,"date":"2026-09-21T11:47:27","date_gmt":"2026-09-21T10:47:27","guid":{"rendered":"http:\/\/treadmilldoctor.co.uk\/?page_id=15"},"modified":"2026-10-19T09:27:08","modified_gmt":"2026-10-19T08:27:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/treadmilldoctor.co.uk\/index.php\/refund_returns\/","title":{"rendered":"Delivery, Returns & Cancellation"},"content":{"rendered":"
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Delivery, Returns & Cancellation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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DRAFT \u2014 OWNER REVIEW REQUIRED<\/strong>
Prepared 20 September 2026. Confirmed: customers pay change-of-mind return postage where disclosed before the contract. Confirm the delivery destinations, charges and estimates to be displayed before orders open.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Contact and return address<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Timothy Jennings, trading as The Treadmill Doctor
6 Weaverton Drive, Rhyl, LL18 4HY, United Kingdom
Email: info@treadmilldoctor.co.uk<\/a>
Telephone: +44 7900 467675<\/a><\/p>

Please contact us before returning an item so we can identify the order and explain suitable packaging. You do not need our permission to exercise a legal cancellation right, and contacting us must not delay your cancellation notice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Delivery and postal repairs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We offer postal repair and parts supply to the UK and European destinations that we can support. Contact us to confirm service to your address. Availability, delivery charges and estimated delivery dates are confirmed before you order. Repair turnaround and delivery transit time are separate: our usual three-working-day repair aim is not a promise that the parcel will arrive within three days.<\/p>

Unless another period has been agreed, purchased goods must be delivered without undue delay and within 30 days. If delivery is late, missing or damaged, contact us so we can investigate and provide the remedy required by law. When we arrange delivery, responsibility for the goods normally remains with us until you or your nominated recipient physically receives them.<\/p>

For international orders, we will explain the available shipping arrangements and any known customs responsibilities before agreement. We do not promise that cross-border parcels will be free of import taxes or customs processing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Changing your mind about purchased goods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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For consumer purchases made online or by phone, you normally have 14 days after receiving the goods to tell us you wish to cancel, without giving a reason. For one order delivered separately, the period normally runs from receipt of the last item. You then have another 14 days after telling us to send the goods back.<\/p>

Send a clear statement by email or post using the details above, or telephone us. The form below is optional. Keep evidence of your notice and return. New, refurbished, discounted and electrical parts are not excluded from these rights simply because of those descriptions.<\/p>

You may inspect the goods as you reasonably would in a shop. A deduction may be made for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law allows. Original packaging is helpful but is not an absolute condition of your legal rights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Return postage and refunds for change of mind<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You pay the direct cost of returning a change-of-mind purchase where we told you this before the contract. If we did not provide the required information, we bear that cost. Use suitable protective packaging; a tracked service is recommended, not a condition of your cancellation right.<\/p>

We refund the price and the cost of our least expensive standard outbound delivery option. The extra cost of an upgraded delivery service is not refundable for a change-of-mind cancellation. Refunds are made using the original payment method unless you expressly agree otherwise, without a refund fee.<\/p>

For returned goods, the refund is due within 14 days after we receive them or receive evidence that you sent them back, whichever is earlier. Where the law permits, we may withhold the refund until one of those events. If we have offered to collect the goods, different withholding rules apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Cancelling a repair agreement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A consumer service contract made online or by phone normally has a 14-day cancellation period from the date it is agreed. Tell us clearly using the contact details above. For work to begin within this period, we must first obtain an express request. A proportionate charge for work supplied before cancellation is only payable if the relevant legal requirements have been met.<\/p>

The cancellation right is lost on full performance within that period only with the required prior request and acknowledgement. Otherwise it is not automatically lost because work began. Any refund due for cancellation of a service is made within 14 days of being informed, subject only to lawful charges.<\/p>

If you sent your own board for assessment or repair, it remains your property. Contact us to arrange its return. Board testing and diagnosis costs \u00a314.95. Tim provides a separate repair quotation after diagnosis, and repair work requires your approval. Postage is included in the \u00a314.95 Board Testing service price; confirm postal arrangements with Tim. The testing fee is not a blanket cancellation penalty and does not override your statutory rights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Faulty, damaged or incorrectly supplied parts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Your rights for faulty goods are separate from change-of-mind cancellation. Consumers normally have a short-term right to reject faulty goods within 30 days of delivery; beyond that, repair or replacement and, in the circumstances set by law, a price reduction or final rejection may be available. Different rules can affect the timing, including after an agreed repair.<\/p>

Please describe the problem and provide reasonable evidence of purchase. A fault noticed after 30 days or after the six-month warranty ends is not automatically excluded. We do not impose a blanket no-return rule for fitted parts. Damage actually caused by misuse is different from a fault that was present when supplied.<\/p>

Where a statutory remedy applies, we bear the reasonable necessary return costs. Contact us to agree a suitable return method. If a repair or service was not carried out with reasonable care and skill, you may be entitled to repeat performance or a price reduction under the applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Optional cancellation form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Complete and send this only if you wish to cancel your contract. You may use your own clear statement instead.<\/p>

To: Timothy Jennings trading as Treadmill Doctor, 6 Weaverton Drive, Rhyl, LL18 4HY, United Kingdom; info@treadmilldoctor.co.uk<\/p>

I\/We give notice that I\/We cancel my\/our contract for the sale of the following goods \/ supply of the following service:<\/p>

Goods or service: ____________________
Order or repair reference (if known): ____________________
Ordered on \/ received on: ____________________
Name(s): ____________________
Address: ____________________
Signature(s) (only if sent on paper): ____________________
Date: ____________________<\/p>

Delete whichever wording does not apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>","protected":false},"excerpt":{"rendered":"

Delivery, Returns & Cancellation DRAFT \u2014 OWNER REVIEW REQUIREDPrepared 20 September 2026. Confirmed: customers pay change-of-mind return postage where disclosed before the contract. Confirm the delivery destinations, charges and estimates to be displayed before orders open. Contact and return address Timothy Jennings, trading as The Treadmill Doctor6 Weaverton Drive, Rhyl, LL18 4HY, United KingdomEmail: info@treadmilldoctor.co.ukTelephone: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"\nDelivery, Returns & Cancellation - Treadmill Doctor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/treadmilldoctor.co.uk\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery, Returns & Cancellation - Treadmill Doctor\" \/>\n<meta property=\"og:description\" content=\"Delivery, Returns & Cancellation DRAFT \u2014 OWNER REVIEW REQUIREDPrepared 20 September 2026. 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